Belinda Parmar OBE
Empathy
Artificial Intelligence
Transformational Leadership

Belinda Parmar OBE

Build human-centred leadership in the AI era with Belinda Parmar OBE, empathy and AI keynote speaker. Belinda works with global organisations, including Lloyds Bank and Aston Martin, to embed empathy as a competitive advantage, delivering measurable results. World Economic Forum Young Global Leader and a Non-Executive Director for the Ministry of Defence.

Belinda Parmar OBE Speaker Biography

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CEO of The Empathy Business, a consultancy embedding empathy into companies
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OBE recipient and World Economic Forum Young Global Leader
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Author of a leadership playbook on empathy in the AI era
Belinda Parmar OBE helps leaders understand what only humans can do in an age when artificial intelligence is absorbing more of the cognitive work organisations once relied on people to perform.

As CEO of The Empathy Business and a Non-Executive Director for the Ministry of Defence, Belinda has spent two decades turning empathy into a commercial advantage for clients including Lloyds Bank, Barclays, Lexus, Toyota, and AGL. Her Global Empathy Index, published in the Harvard Business Review, links empathy rankings directly to earnings, productivity, and retention.

Belinda's results are backed by the numbers. An Empathy and Empowerment Programme she delivered for one bank, training over 200 Fraud & Complaints advisers, produced a 9% uplift in net promoter rates and a 7.5% reduction in call handling times. Her work with AGL cut customer complaints by 20.9% and saved $1.7 million. A qualified barrister, World Economic Forum Young Global Leader, and OBE recipient, Belinda is currently writing a leadership playbook for Penguin Random House on practical empathy in the AI era.

Audiences leave Belinda's sessions with a clear framework for making the leadership calls AI can't, a method for measuring empathy as a performance metric, and the confidence to lead the transition to human-AI collaboration rather than be led by it.

Book Belinda when your organisation needs one of the world's leading authorities on empathy, technology, and business performance, to help drive measurable business change.

Why We Recommend Booking Belinda

Belinda's work with Lloyds, Toyota, and Lexus has consistently translated empathy into measurable commercial outcomes with 9% NPS lifts, 20% complaint reductions, and seven-figure savings. Her Global Empathy Index, published in Harvard Business Review, gives leadership teams a performance metric for the capabilities AI cannot replicate, particularly valuable as organisations navigate human-machine collaboration at scale.

Belinda Parmar OBE's Showreel and Videos

Topics, Sessions And Talks

Human Leadership In An AI World

In her keynote, Belinda Parmar OBE examines the vital role of human leadership in an AI-driven world. She draws on her global experience to discuss how leaders can navigate the complexities of trust, technology, and human judgment. Belinda will explore whether AI can truly replicate feelings, how leaders can leverage empathy as a practical tool, and what effective human leadership entails amidst algorithms and constant change.

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